23%
Decisions Retained
The problem
4,195 lease customers across 80 dealerships, each with a fixed expiry date. A small in-house team knew who to call, but could not work every follow-up before the decision window closed.
What changed
Built a German-speaking voice agent that called each customer, identified whether they wanted to return, keep, or replace the vehicle, offered only real appointment slots, and wrote every outcome back to the branch teams’ existing sheet.
- 393
- Appointments Booked
- 80
- Locations, One Queue






